How to activate your license
After installing SquaredUp DS you will be prompted to login and enter a license activation key. You will have been emailed an activation key (often called a license key or activation key), which is then activated against a SquaredUp DS installation.
If you have been asked to reactivate your existing license key, because it has been modified or extended, then you will need to reactivate your existing license (see How to reactivate your license).
If your web server cannot connect to the internet to activate then you can do an offline activation (see How to activate your license offline (manual activation)).
Use this article if you have been sent a new license activation key.
Where do I find my activation key?
You need a specific DS Standalone license activation key to install SquaredUp DS Standalone. This will be a different key to any other you might have received from SquaredUp DS for other products. You will have received this by email with your free trial or purchase.
How to Activate SquaredUp DS
After installing, the set up wizard prompts you to log in as a user who is an administrator on the SquaredUp server, then runs you through first-time use: Login, Activation, and Dashboard Packs. See How to install SquaredUp DS Standalone using the installer.
Or you may need to browse tohttp://SquaredUpServer/SquaredUp/Activate
(where SquaredUpServer is the name of the server where SquaredUp DSis installed).If you used the downloadable installer:
By default, the URL to your SquaredUp DS instance is:
http://SquaredUpServer/SquaredUpInstanceSquaredUpServeris the name of the server where SquaredUp DS is installed.By default,
SquaredUpInstanceisSquaredUp. For v5 it isSquaredUpv5. If you gave your SquaredUp DS instance a different application name when you installed it, use the name you chose.On the server it would be
http://localhost/SquaredUpIf you deployed SquaredUp DS from the Azure Marketplace:
The URL is
https://DNSNameof the virtual machine (VM) deployed.
- Paste your license key into the Activation screen.
Take care to use the correct license key, as many licenses only allow one activation.
For example, the Primary key for the first server, or the Secondary key for subsequent servers in a multi-server / high availability environment (see Enabling High Availability). The Primary key can be activated only once, while the Secondary key can be activated on up to 3 servers. - Click the Activate button.
- Complete the SquaredUp DS setup wizard.
For more information on the setup wizard stages see How to install SquaredUp DS Standalone using the installer
How to check which license key is being used
Each SquaredUp DS instance should have only one SquaredUp DS license key installed. This is usually either a trial license, or - after purchasing SquaredUp DS - the Primary or Secondary license. You may have both a Primary and a trial license installed, for example, if you are trialing new features while considering a license upgrade.
To check which license is being used by an instance of SquaredUp DS, open SquaredUp DS on a particular server by using the localhost address on the server itself or using the server name in the URL, for example https://SquaredUpServer/SquaredUp/
- In SquaredUp DS click on the right-hand menu ☰ and then on system.
- Click on licensing .
Here you can remove a license, but if you accidentally remove the active license you may not be able to access SquaredUp DS again without contacting SquaredUp Support
Types of licenses
Trial license | This license allows for unlimited users and all features for a 30 day evaluation in your own environment and is available from here |
Primary Production license | This license should be used if you only have one SquaredUp production server, or on your first SquaredUp production server if you are configuring a multi-server / high availability environment (see Enabling High Availability) |
Secondary license | This license should only be used for any subsequent servers in a multi-server / high availability / load balanced environment (see Enabling High Availability) |
Test & Development license | This license is for your test environment so that you can experiment with configuration changes and new versions without affecting production. |
If you are having problems activating
Activation keys are normally valid for a limited number of activations.
Your Primary license key can only be activated once. Your Primary license should be used on the first server in your production environment.
If you are adding further SquaredUp servers to a multi-server / high availability environment you should use the Secondary license key for each subsequent server (see Enabling High Availability). The Primary license should only be used for the first server in the deployment.
If you uninstall and reinstall on the same server and you originally carried out an offline activation (as described in How to activate your license offline (manual activation))then you can reuse the same .bin file by browsing to <SquaredUpURL>/InstallLicensehttp://SquaredUpServer/SquaredUp/InstallLicense (where SquaredUpServer is the name of the server where SquaredUp DS is installed). The .bin file cannot be used on a different server.
If you need any help please contact SquaredUp Support
You need a specific DS Standalone license activation key to install SquaredUp DS Standalone. This will be a different key to any other you might have received from SquaredUp DS for other products. You will have received this by email with your free trial or purchase.
SquaredUp DS license keys have a text prefix followed by 5 groups of letters and numbers:
type-prefix-aaaaa-bbbbb-ccccc-ddddd-eeeee
For example:
SQUP-PRIMARY-abc12-def34-ghi56-78jkl-90mno
That's fine, you can perform a manual or offline activation on another computer that has got internet access and then copy the .bin activation file onto the server. See How to activate your license offline (manual activation).
You need a specific DS Standalone license activation key to install SquaredUp DS Standalone. This will be a different key to any other you might have received from SquaredUp DS for other products. You will have received this by email with your free trial or purchase.
Some license activation keys (such as for technical preview releases and evaluation licenses) are only valid for a limited time period. Contact SquaredUp Support
For other renewable licenses you will normally be able to renew your license before it expires. As part of this renewal process, SquaredUp DS will update your existing license with the new subscription term, so you can simply reactivate your license for the changes to take effect.
How to reactivate your license
If your license expires before you are able to renew then you may be sent a new license activation key, which you should paste into the activation screen to activate the new key, when prompted when you open SquaredUp DS.
Anything else we can help with
Please contact SquaredUp Support
Following activation
Browse to your SquaredUp DS instance.
If you used the downloadable installer:
By default, the URL to your SquaredUp DS instance is: http://SquaredUpServer/SquaredUpInstance
SquaredUpServer is the name of the server where SquaredUp DS is installed.
By default, SquaredUpInstance is SquaredUp. For v5 it is SquaredUpv5. If you gave your SquaredUp DS instance a different application name when you installed it, use the name you chose.
On the server it would be http://localhost/SquaredUp
If you deployed SquaredUp DS from the Azure Marketplace:
The URL is https://DNSName of the virtual machine (VM) deployed.